AI AGENTS FOR E-COMMERCE

Answer customers with product, order and conversation context.

We build agents connected to your store, CRM and operational systems. They handle approved inquiries and follow-up on supported channels, then pass cases that need a person to your team with the conversation history.

Discuss your workflow Try the demo

Start with one defined customer journey. Scope, channels, dates and fees are agreed after the assessment.

INTERACTIVE DEMO

Follow a conversation from product search to order updates.

Play the customer in a simulated Brazilian store. Choose replies and a product, then follow the order, Pix payment, inventory and CRM events. Pix is a Brazilian payment method; this example uses BRL.

Aurora Store

business account · online

Fictional Brazilian store demo. Products, payments and system events are simulated; no real customer data or money is exchanged.

Fictional Brazilian store demo. Products, payments and system events are simulated; no real customer data or money is exchanged.

WHERE CONTEXT GETS LOST

Customer conversations, store data and CRM records sit apart.

The agent checks the connected store, records permitted updates and transfers cases that need a person with the context your team needs.

WORKLOAD ESTIMATE

Estimate the workload behind repetitive conversations.

Select approximate figures to estimate repetitive conversations and the monthly team hours they involve.

Estimate from your inputs

Select all three inputs and calculate to see the estimate.

This estimates current workload, not revenue or guaranteed time savings. Validate the figures against real conversations, systems and operating rules before deciding what to automate.

CAPABILITIES

Sales and support actions with explicit boundaries.

Each workflow defines the sources the agent can consult, the actions it can take and the situations that need a human handoff.

Sales

  • Product recommendations
  • Product information
  • Customer qualification
  • Cart follow-up
  • Authorized follow-up
  • Handoff to sales staff

Support

  • Order status
  • Store policies
  • Returns and exchanges
  • Frequently asked questions
  • Request triage
  • Support ticket creation

Operations

  • CRM updates
  • ERP lookups
  • Workflow events
  • Conversation summaries
  • Request classification
  • Reporting

Connect customer conversations to store and operational data.

We connect available messaging and agent infrastructure to your APIs, events and business rules. Supported channels can include email, SMS and WhatsApp.

  • Shopify
  • WooCommerce
  • VTEX
  • Nuvemshop
  • HubSpot
  • RD Station
  • Custom CRMs
  • ERPs
  • Payment providers
  • Shipping
  • Internal systems

These platforms are possible integration targets, not official partnerships or universal ready-made connectors. Feasibility depends on APIs, permissions and your operating rules.

How a message moves through the workflow

  1. Customer message
  2. Messaging infrastructure
  3. Agent with policies and context
  4. Custom integration layer
  5. Store, CRM and operational systems
  6. Response or human handoff
  7. Logs and metrics

Actions you can review, with a person available when needed.

  • Restricted topics
  • Action limits
  • Human handoff
  • History and summaries
  • Logs
  • Cost controls
  • Configurable retention
  • Consent
  • Opt-out
  • Action history
  • Failure handling
  • Recovery paths

Privacy requirements depend on configuration, contracts, providers and your operating process. Technical controls do not provide automatic legal compliance.

What the project measures

  • Time to first response
  • Resolution rate
  • Handoff rate
  • Handoff reasons
  • Qualified conversations
  • Assisted sales
  • Recovered carts
  • Revenue attribution under an agreed rule
  • Customer satisfaction
  • Cost per conversation
  • AI model costs
  • Integration failures

DELIVERY AND FEES

Start with one journey and evaluate it before expanding.

Assessment, integration, a reviewed pilot and a gradual production release.

  1. 01

    Assessment

    Journey, volume, systems, rules, risks and measurement.

  2. 02

    Integration

    Test environment, APIs, events, catalog, orders and policies.

  3. 03

    Pilot

    Limited conversations, human review, failure tests and adjustments.

  4. 04

    Production

    Gradual release, alerts, reporting, handoffs and agreed support.

Investment

Scope and fees

Quoted for your workflow

Fees depend on integrations, customer journeys, data quality and review requirements. Deliverables and milestones are agreed before work starts.

Discuss your project

Monitoring, support and further changes can be scoped separately. Messaging, AI models, advertising and third-party tools are separate costs identified in the proposal.

FAQ

Questions to assess a suitable first workflow.

Is this a chatbot?

It is a conversational agent that can consult connected systems, perform permitted actions and record information. Defined limits determine when a person takes over.

Which stores can you connect?

We assess platforms such as Shopify, WooCommerce and other stores with supported APIs or events. Access, the platform plan and API capabilities determine what can be connected.

Which channels can we use?

Email, SMS and WhatsApp can be assessed according to your market, provider and customer preferences. We confirm availability, consent requirements and operating rules during scoping.

What is built specifically for us?

Your business rules, system connections, context sources and handoff workflow are defined for your operation. The proposal identifies existing infrastructure and third-party dependencies.

Does the agent replace our team?

It handles the inquiries and actions included in its scope. Your team receives cases requiring judgment, with the history and context needed to continue.

How long does implementation take?

Dates are agreed after we assess access, integrations, journeys, data and approvals. The proposal records dependencies and acceptance criteria.

Do you guarantee more sales?

No. We agree on deliverables and measurement. Sales depend on traffic, the offer, pricing, operations and customer behavior.

How is customer data handled?

We document data flows, providers, access limits, retention and responsibilities. Controls are designed for the workflow and the requirements of your operation.

Next step

Where does your customer conversation lose context?

Tell us how your store handles sales and support today. We will assess the conversations, systems and handoff rules for a focused first workflow.

Discuss your workflow